Delivery Schedule & Terms
Delivery Schedule & Terms
Since every meal is made fresh Above the Grain has one delivery day each week starting January 1, 2013.
On Tuesday we deliver meals to your home, business, affiliated fitness facility or local Crossfit box depending on which method of delivery you choose. Wednesday delivery is only an option if scheduled prior via email firstname.lastname@example.org with confirmation due to Above the Grain being closed.
Each client will have $20 charged at the initial registration for their Above the Grain insulated cooler. If you do not select it in the checkout at the initial order we will bill your credit card for it. Each client will also be responsible for the cooler bag being in place and clean at requested delivery location before the set delivery day and time, therefor exchanged each week. If it is not in place or it is damaged you will be charged for a new one.
All dirty bags returned will be charged a $5 cleaning fee so please be respectful and wipe out your own bag if need be.
Delivery to your local Crossfit box or affiliated fitness facility in the Sarasota/Bradenton area is $5 on the specified delivery days, delivery to your home or business is $10 per delivery. Our driver will deliver your fresh meals on Tuesday between the hours of 9:00 AM and 6:00 PM. Delivery fees are listed above. Someone must be available to accept the food within given time period if this method is chosen, the driver will call 30 minutes prior to arrival. If delivery arrives and someone is not available to accept it during the time period set the food will be left at the door and you are still responsible for payment if it is not refrigerated within given hours and the food spoils. You will be notified when your delivery will be arriving and it will be documented in case of spoilage.
Gated Communities. If you live in a gated community, you are responsible for giving us your gate code. If your community has a guard station, you are responsible for making sure that our delivery driver is given access to your address. If our driver is turned away, you are responsible for picking up your meals at Above the Grain. If you prefer the driver attempt a second delivery, you will be charged an additional delivery fee.
Pets. It is your responsibility to secure your pets. If local delivery is impossible due to a pet issue, you are responsible for picking up your meals at Above the Grain in Lakewood Ranch. If you prefer the driver attempt a second delivery, you will be charged an additional delivery fee.
If you are unable to pick up your meals during the scheduled times or will not be available to refrigerate the food within safe hours, it is your responsibility to notify customer service and reschedule a pick-up time or delivery time. We will discard all meals that have not been picked up by Wednesday at 3:00 PM unless other arrangements have been made. Meals not picked up by the rescheduled date will be disposed of or donated to a local food shelter but clients are still responsible for payment.