Privacy Policy, Terms & Conditions and Cancelation/Refund Policy

Privacy Statement

This Privacy Statement ( Privacy Statement ) describes the general information gathering and usage practices of Above the Grain.  By visiting the AbovetheGrain.com website or any other websites operated by us or our affiliates (collectively, the “Website”), or by using our services, you agree to accept the practices described in this Privacy Statement.  If you do not agree to the terms of this Privacy Statement, please do not use the Website or our services.

Privacy Policy
Above the Grain will keep any personal contact information provided to us through our website, via telephone or by fax confidential. Under no circumstances do we share the information of our customers with any other companies.

We DO NOT store your credit card number or other information on our servers. All credit card information is forwarded in an encrypted format to our credit card processor at the time of your order. After the order is complete, the information provided is no longer available on our servers. The information provided to us will be used only by Above the Grain to provide the requested products and/or services. We may use this information to personalize our website and how we communicate with you. We also use the information you provide us to help enforce our terms and conditions, to prevent fraud, and to keep our website safe.

Web Beacons & Cookies:  We (or service providers on our behalf) may collect information from visits to the Website through the use of Web Beacons.  Web Beacons are web page elements which may employ cookie technology to enable us to record clickstream and other data about visits to or transactions made on the Website.  We may use this data to analyze trends and statistics to improve your customer experience or our customer service.  No Personal Information is collected through the use of Web Beacons on the Website.  Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around the Website including the date and time.  If you elect to set your browser (or use third party software) to reject cookies, notify you when you are sent a cookie, or to enable you to visit the Website without providing cookies, you are welcome to visit the Website, but we will not be able to offer you personalized services and we may not be able to accept online orders from you.

Law Enforcement and Protection of Users:  To the extent permitted by law, we will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena or other legal process.  We may also use or disclose your information (including Personal Information) as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect our rights or property as well as those of our affiliates, customers, or their users.  You should be aware that, following disclosure to any third party, your Personal Information may be accessible by others to the extent permitted or required by applicable law.

Children and Privacy:  The Website is a general audience website and is not directed to children under the age of 13.  We will never knowingly sell products to persons under the age of 18, or collect personally identifiable information from children under the age of 13, without consent of a parent or guardian.

Limitations On Liability:  IN NO EVENT WILL Above the Grain OR ITS PARENTS, AFFILIATES, LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION.

Cancellation Policy, Refund Policy and Order Changes

Requested before the Weekly Order Deadline (Monday, 9 days prior to the delivery date)

Order change requests must be made in writing prior to the Weekly Order Deadline without penalty, by emailing your request to admin@abovethegrain.com. Any refund amounts if any of such order cancellation or changes will be credited to your Above the Grain account to be used for future purchases. If making your requests in time there should be no credit amount therefor your card will not get charged for that week and meals will not be delivered. All meal plans are a 4 week minimum commitment unless you select the 2 week trial then the 4 week minimum starts after that is complete and you do not cancel service. You must cancel in writing to admin@abovethegrain.com.

Requested after the Weekly Order Deadline (Monday, 9 days prior to the delivery date)

Order change requests such as pausing your service for a vacation must be made in writing prior to the Weekly Order Deadline without penalty, by emailing your request to admin@abovethegrain.com. As we purchase and prepare your food specifically for your customized order, any cancellation or order change requests made after the Weekly Order Deadline prior to your meals being delivered makes you still responsible for payment and allows you to choose to either take the meals or just pay for them. This is not flexible due to the large amount of custom food cost involved and time involved to prepare specialized meals.

****We cannot guarantee accommodation with any order change requests made after the Weekly Order Deadline. We cannot accommodate any cancellations or order change requests after your meals have been prepared. Text messages, voice mails, etc will not be accepted as form of contact you must email your request to admin@abovethegrain.com including your name, phone number and what date starting on a Tuesday you will need to pause your account and what date you will be returning. Once you get a response that your request has been received then you are confirmed but not before then. If you do not receive an email back in a timely fashion please call to verify we received it. It is your responsibility to make sure we are aware of your changes. Thank you for understanding.****

Customer Service
If you have any questions on our privacy policy or refund policy please contact us directly: (941) 779-7864 or email admin@abovethegrain.com