Cancellation Policy, Refund Policy and Order Changes

Cancellation Policy, Refund Policy and Order Changes

Requested before the Weekly Order Deadline (Monday, 8 days prior to the delivery date)

Order change requests must be made in writing prior to the Weekly Order Deadline without penalty, by emailing your request to admin@abovethegrain.com. Any refund amounts if any of such order cancellation or changes will be credited to your Above the Grain account to be used for future purchases. If making your requests in time there should be no credit amount therefor your card will not get charged for that week and meals will not be delivered. All meal plans are a 4 week minimum commitment unless you select the 2 week trial then the 4 week minimum starts after that is complete and you do not cancel service. You must cancel in writing to admin@abovethegrain.com.

Requested after the Weekly Order Deadline (Monday, 8 days prior to the delivery date)

Order change requests such as pausing your service for a vacation must be made in writing prior to the Weekly Order Deadline without penalty, by emailing your request to admin@abovethegrain.com. As we purchase and prepare your food specifically for your customized order, any cancellation or order change requests made after the Weekly Order Deadline prior to your meals being delivered makes you still responsible for payment and allows you to choose to either take the meals or just pay for them. This is not flexible due to the large amount of custom food cost involved and time involved to prepare specialized meals.

****We cannot guarantee accommodation with any order change requests made after the Weekly Order Deadline. We cannot accommodate any cancellations or order change requests after your meals have been prepared. Text messages, voice mails, etc will not be accepted as form of contact you must email your request to admin@abovethegrain.com including your name, phone number and what date starting on a Monday you will need to pause your account and what date you will be returning. Once you get a response that your request has been received then you are confirmed but not before then. If you do not receive an email back in a timely fashion please call to verify we received it. It is your responsibility to make sure we are aware of your changes. Thank you for understanding.****

Recurring Payments & Auto-Renew:
Your meal plan will be automatically renewed each month with recurring payments each week, unless you cancel according to our Cancellation Policy. Two week trials will be converted to a recurring meal plan after the initial two week period is complete.

Customer Service
If you have any questions on our privacy policy or refund policy please contact us directly: (941) 779-7864 or email admin@abovethegrain.com